{"id":620,"date":"2018-11-26T02:18:14","date_gmt":"2018-11-26T10:18:14","guid":{"rendered":"https:\/\/create.twu.ca\/insightsofakahuna\/?p=620"},"modified":"2019-10-23T10:31:18","modified_gmt":"2019-10-23T17:31:18","slug":"re-canada-post-strike-by-hiromi","status":"publish","type":"post","link":"https:\/\/create.twu.ca\/insightsofakahuna\/2018\/11\/26\/re-canada-post-strike-by-hiromi\/","title":{"rendered":"RE: Canada Post Strike by Hiromi"},"content":{"rendered":"

Hi Hiromi,<\/span><\/p>\n

Thank you for bringing up such a relevant topic to discuss with today\u2019s current events! I\u2019m with you on your quote where you state that typical barriers to government innovation are caused by \u201clabour costs, a larger pension obligation, and most of all, their culture which is slow to change\u201d (as cited in Hagesawa, 2018). Working in government myself, I also observe these tendencies first-hand. I just want to add that part of the reason why I think this may be the case is because of the lack of outside pressures to demand change from government. <\/span><\/p>\n

As far as government agencies go, the accountability for their actions or spending habits really are in the hands of the people but I feel that the extent to people\u2019s influence on government affairs are also limited because of the power and job security that comes with government jobs. Often for change to take place, we would have to see drastic efforts from the part of the people in order to get the changes we desire. <\/span><\/p>\n

On the other hand, business creates conditions for innovation to take place due to the competitive nature that business breeds and the accountability structure that arises from natural business dealings. I would argue that businesses are more accountable for their actions than government because they\u2019re held accountable by the values of their customers. Customers are what drives profit so when businesses aren\u2019t meeting the needs and demands of customers, customers are often able to go elsewhere. Also, the fact that a free market allows for competitors to compete for market share means that businesses must continuously innovate for relevance in the market, or else run the risk of falling behind. This is where we start to see John Smarts\u2019s IMF model come to play where in order for businesses to stay competitive in today\u2019s ultra-competitive marketplace, leaders need to have <\/span>foresight <\/span><\/i>of the direction of their business and of the environment, must be able to <\/span>innovate <\/span><\/i>and adapt to change, and also possess a strong <\/span>management <\/span><\/i>team for the smooth and consistent operation of the business (Smart, 2015).<\/span><\/p>\n

One of the key takeaways I learned from Jack Ma\u2019s videos was his prioritization of whose needs to satisfy: first it was customers, then employees, and lastly shareholders (E-learning, 2016). His idea was unconventional to me because it was the first time I\u2019ve heard a business prioritize in this manner but influenced me greatly nonetheless because of how sensical it seemed. Jack explained that customers were always number one because they are the people he serves and whom drive the business (E-learning, 2016). Employees were next on the list because they are what makes the business great and actually interact with the main revenue source, the people (E-learning, 2016). Lastly investors were the least prioritized because many won\u2019t stay if things turn sour and they\u2019re needed most, that\u2019s the employees and the customers that the employees serve (E-learning, 2016). Because business leaders like Jack value the satisfaction and opinions of his customers, he ultimately holds himself accountable to them and is driven to innovate and meet their needs. <\/span><\/p>\n

Going back to Canada Post, I imagine this is what led to their difficulty adapting to change. Because they\u2019ve held a monopoly on postal services for so long, they had little incentive to connect with their customers\u2019 thoughts, opinions, and values. When the technology allowed for other companies to distribute similar services, Canada Post had difficulty responding because they\u2019ve lost touch with their customers\u2019 values. Personally, I don\u2019t feel that Canada Post will be able to recover the setback they\u2019ve suffered from the hands of more efficient and innovative online retailers such as Amazon or Rakuten. Only time will tell if Canada Post is able to reinvent themselves in time to address the changing business environment. <\/span><\/p>\n

-Ruiz<\/span><\/p>\n

 <\/p>\n

References<\/b><\/p>\n

E-learning. (2016, June 23). Keys to Success from Jack Ma | Self-Made Billionaire and CEO of Alibaba [Video File]. Retrieved from <\/span>https:\/\/www.youtube.com\/watch?v=9WjHZ5wLe6w<\/span><\/a><\/p>\n

Hagesawa, H. (2018, November 26). <\/span>Learning Activity 2<\/span><\/i> [Blog Post]. Retrieved from <\/span>https:\/\/create.twu.ca\/papagena163\/2018\/11\/26\/learning-activity-2-3\/<\/span><\/a><\/p>\n

Smart, J. M. (2015, April 8). John Smart \u2013 Leadership of Tech Change \u2013 WFS2013 [Video File]. Retrieved from <\/span>https:\/\/www.youtube.com\/watch?v=QhdWqLNUJns<\/span><\/a><\/p>\n\n

\n <\/div>\n\n","protected":false},"excerpt":{"rendered":"

Hi Hiromi, Thank you for bringing up such a relevant topic to discuss with today\u2019s current events! I\u2019m with you on your quote where you state that typical barriers to government innovation are caused by \u201clabour costs, a larger pension obligation, and most of all, their culture which is slow to change\u201d (as cited in […]<\/p>\n","protected":false},"author":889,"featured_media":621,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[97,130],"tags":[],"class_list":["post-620","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ldrs500","category-unit-9","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"_links":{"self":[{"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/posts\/620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/users\/889"}],"replies":[{"embeddable":true,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/comments?post=620"}],"version-history":[{"count":4,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/posts\/620\/revisions"}],"predecessor-version":[{"id":625,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/posts\/620\/revisions\/625"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/media\/621"}],"wp:attachment":[{"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/media?parent=620"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/categories?post=620"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/create.twu.ca\/insightsofakahuna\/wp-json\/wp\/v2\/tags?post=620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}