Ever find yourself sitting all day to type out a paper or report? Or working intensely on your laptop or desktop to get a job done?
Then hours into it you think, “I need a stretch break!”
By the time you move, your muscles and bones aren’t impressed. Maybe you try to walk it off. Maybe you have your favorite stretch routine. But now you are a little more fatigued. You may start to think of better things you could be doing right now. The last thing you want to be doing is finishing that report.
Continue reading “Ergonomics”
This month’s post will take a break from the technical, as we launch a new feature on twitblog: “Life Outside the Office”. Hopefully you will get to know something you didn’t, about the people that bring you 1s and 0s
Hi! I’m Dan Burnett. I’ve been working at TWU for 4 years in I.T. My role is to make sure that Students, Staff, and Faculty are getting serviced with their I.T. needs, quickly and happily.
Outside the office, I am happily married to my wife Abigail. Together we have 3 kids under the age of 3! We have a 2-bedroom townhouse in Langley. Yes, 5 of us live in 2 bedrooms. Our house is full, and our life is active.
I’ve always had a desire within me to stay active, especially to be outside and to experience different outdoor elements of God’s creation. It’s a passion deep inside of me and a normal part of my life. From backpacking to rafting, to 4x4ing, to casual walks in the neighborhood. From sunshine to knee deep snow, to pouring rain, I will take it all. I’ve always been attracted to the great outdoors. Continue reading “A TWIT’s Life: Outside the Office”
The struggle is real
Today’s world revolves around passwords. You have a password for everything, from your hydro, to your bank, to your social media, to your TWU email. We do whatever we can to avoid typing in that password every time we want access to something. Continue reading “Pa88w0rds!”
While the summer months lend to a slower paced campus life, some of us service departments are busy buzzing with work projects. We though it would be great to highlight the projects TWIT is working on this summer. Continue reading “TWIT on the move!”
If you missed Part 1, be sure to check it out!
This post we are laying out the new refresh policy that is under a trial basis this year. As we talked about in the previous post, we were on a 3 year cycle for laptops and 5 years for desktops. This was mainly to ensure that TWU technology is kept up to date and under warranty for repair. Continue reading “Computer Refresh: Part 2 – New Refresh Schedule”
This is the beginning of a 3 part series on computer refresh cycles. This week’s post we are looking at the ins & outs of the TWU evergreen cycle: what it is, how and why we do it.
We will be back in a few weeks, to post about the future refresh cycle and what that will look like. While we aren’t changing policy yet, we are going to look at new options.
Our final post on the topic, will be closing remarks and how we will be measuring success.
Continue reading “Computer Refresh: Part 1 – Evergreen Cycle”
We get requests about the employee Telus contract often, so this blog will hopefully clear up some of the confusion!
TWIT plays 3 major roles for mobile devices:
- Assist with procurement
- Take care of contract and billing
- Help with basic troubleshooting
Continue reading “Telus Employee Phones”
What is TWIT doing to be better?
With new TeamDynamix (TD) software, more services, better reporting, and all this customer service hoopla, what is TWIT doing to better ourselves for the future?
A lot of this is new for our team. It’s kind of like getting a bunch of new tools and instructions in your tool box. Some tools are easy to use right away, and we’ve been waiting forever to build this thing. But, some we need to learn how to use first, and some of them require practice to get it right.
You all know that technology changes fast and often. This TD tool, allows us to change as well and better keep up with University demands. The following are a few of the tools we are using now, to help build a brighter future: Continue reading “Tickets! – Part 3: Success Planning”
We talked last post about how a ticket is your right to service from TWIT. And our Service Catalog is the list of 60 or so services that we offer. We keep expanding and adding to those services to give you more options. We also want to make these services better, and serve you better.
This is where tickets are born…
Continue reading “Tickets! – Part 2: The Service Catalog”