{"id":80,"date":"2018-10-22T16:37:33","date_gmt":"2018-10-22T23:37:33","guid":{"rendered":"https:\/\/create.twu.ca\/walkinginmywhy\/?p=80"},"modified":"2018-10-25T02:35:04","modified_gmt":"2018-10-25T09:35:04","slug":"unit-4-learning-activity-2","status":"publish","type":"post","link":"https:\/\/create.twu.ca\/walkinginmywhy\/2018\/10\/22\/unit-4-learning-activity-2\/","title":{"rendered":"Unit 4 Learning Activity 2"},"content":{"rendered":"<p><span style=\"font-weight: 400\">In my opinion Colleen Barrett is an excellent example of a servant leader. The fact that she had no previous leadership training or experience speaks volumes to the power of servant leadership and the fact that it is something that can be learned, rather than a special trait. According to Ms Barrett (KnowledgeAtWharton, 2008), Southwest Airlines chose to prioritize providing proactive customer service to their employees above everything else. This high level of service created a domino effect. It motivated the employees to provide excellent service to their customers, the customers became loyal to the company, the company became profitable, and the shareholders were recipients of the profits. Ms. Barrett also spoke of the positive, family-like atmosphere that was developed among staff, customers and shareholders. According to Searle and Barbuto Jr, servant leaders have the potential to bring about positive behaviours in individuals, groups and organizations all at the same time and Southwest Airlines clearly demonstrates this. Ms. Barrett also seemed to meet most of John Maxwell\u2019s levels of leadership (Leadership, 2015), with perhaps the exception of level 4: people development. She did not go into detail about what proactive customer service actually looks like, and whether efforts were made to develop the employees personally or professionally. Interestingly, Herb Kelleher is, in my mind, an example of a transformational servant leader and not just a servan leader because through his mentorship Ms. Barrett was transformed from a legal secretary into a co-president of the company despite her lack of formal training. This story helped me to better differentiate servant leadership from transformational servant leadership and it helped me see that both types of leadership can be extremely effective in the secular business world.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>KnowledgeAtWharton. [Screen name]. (2008, July 9). Serving on southwest [Video file]. Retrieved from\u00a0<a href=\"https:\/\/www.youtube.com\/watch?v=6TgR95vnM0c\">https:\/\/www.youtube.com\/watchv=6TgR95vnM0<\/a><\/p>\n<p>Leadership. [Screen name]. (2015, Aug 30). John Maxwell 5 levels of leadership full video [Video file]. Retrieved from\u00a0https:\/\/www.youtube.com\/watch?v=oe6XacmIZms<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In my opinion Colleen Barrett is an excellent example of a servant leader. The fact that she had no previous leadership training or experience speaks volumes to the power of servant leadership and the fact that it is something that can be learned, rather than a special trait. According to Ms Barrett (KnowledgeAtWharton, 2008), Southwest &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/create.twu.ca\/walkinginmywhy\/2018\/10\/22\/unit-4-learning-activity-2\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Unit 4 Learning Activity 2&#8221;<\/span><\/a><\/p>\n","protected":false},"author":997,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,16],"tags":[],"class_list":["post-80","post","type-post","status-publish","format-standard","hentry","category-ldrs500","category-unit-4"],"_links":{"self":[{"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/posts\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/users\/997"}],"replies":[{"embeddable":true,"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":3,"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/posts\/80\/revisions"}],"predecessor-version":[{"id":91,"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/posts\/80\/revisions\/91"}],"wp:attachment":[{"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/media?parent=80"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/categories?post=80"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/create.twu.ca\/walkinginmywhy\/wp-json\/wp\/v2\/tags?post=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}