A Facetime Audio Interview with Linda Elson
Linda is a sales manager of a pharmaceutical company. Sometimes, there will be more than two providers, and she can always deal with them very well. She is very confident in staying calm and communicating with people, including her team, the providers, and the patients. Further, She cares not only for the patients and her team members but also the providers. When the drugs are promoted to the market, she can always get support from people, and her sales performance and customer satisfaction level are high. She loves her job very much and has decided to be with the company and her team in the future. She would like to make the best of the team in this company and to become a better herself as well. In order to devote more to her professional work, she would continue with this master to develop her potential ability as much as she can. And, more important, the leadership role she is taking can be an emergent leader sometimes, the ability required in the decision-making process is crucial for her, as well as critical thinking. Luckily, she is very good at being calm, which makes her reliable to other people and a natural leader to deal with issues effectively.
Through our 13-minute interview, I can perceive her caring heart. She asked me about my concerned issues and shared her experience with me which did give me a lot of strength. She also introduced a book to me after knowing the topic I was interested in. She mentioned that she was good at communicating with people, and I believe the key factor is that she has shown empathy during the communication. Also, she is a very good listener who could try to connect herself to other people’s feeling and share the experience to comfort other people. More, the ability to keep calm possessed by her, which is the most desired ability for me, is the decisive factor for being an effective leader. Basically, most of the practices of a leader could really use this ability, such as making decisions, negotiating, managing conflict, and so on. I really value the chance to talk to her next time and would like to learn from her in the future.
https://create.twu.ca/ldrs500/unit-6/unit-6-learning-activities/