When the team leader wants to coordinate a group project in an organization, he should attune the goal of the group project to the overarching goal of the organization. According to the Diamond Model for Practicing Servant-Leadership (Page & Wong, 2000), the team leader, who is engaging in participatory goal-setting, stays on the top of the pyramid. This action took by the leader could exert three characteristics of a servant leader such as listening, awareness and conceptualization (Spears, 2010). First, although the goal of the group is ultimately decided by the leader, a servant leader has the ability to corporate the will of the group in the goal and to attune the goal to the goal of the organization at the same time. In order to identify the will of the group and clarify that will, the servant leader needs to develop a deep commitment to listening intently to others (Spears, 2010). Second, the servant leader should be able to view most situations from a more integrated, holistic position and to set the goal appropriately. Awareness helps the leader in understanding issues and situations involving many aspects such as ethics, power, and values (Spears, 2010). In another word, awareness is contributing to making the reasonable, comprehensive goal for a servant leader. Third, in order to attune the goal to the overarching goal of the organization, the leader needs to look at the group and set the goal of the group from a conceptualizing perspective. This requires discipline and practice, also the leader needs to think beyond day-to-day realities and sets a broader and long-term goal for the group (Spears, 2010).
During the implementation of the group project, the leader could reverse the Diamond Model (Figure 2) and situated himself or herself down in the serving role of the team. Staying down and serving can greatly facilitate the progress by solving the trivial problems which hinder the movement, building the cohesion of the team. The related characteristics are listening, empathy, healing and persuasion. Different issues will be generated unexpectedly during the progress. In order to solve the problems completely, the effective leader needs to dig the roots of the problems through listening receptively to the members including what is being said and unsaid (Spears, 2010). In terms of building cohesion, the effective leader should consider all the personalities of the members. People need to be accepted and recognized for their special and unique spirits (Spears, 2010). People need to feel being understood, then they would motivate themselves actively to fight for the wholeness of the team. This requires the leader to become skilled empathetic listeners and to build the healing relationship within the team. Moreover, the reliance on persuasion makes the servant leader effective at building consensus within a team (Spears, 2010).
I do believe the other characteristics are also helpful for all kinds of actions taken by the servant leader. To be an effective and caring leader, the ten characteristics ought to be precisely used by the skilled servant leader. Not only practice is needed, but also the heart of the servant leader should remain the same (Figure 1).
Figure 1

Figure 2

Questions: I was very much enjoying reading the article: A conceptual framework for measuring servant leadership (Page & Wong, 2000). I am so proud that the authors are from our university. According to the figure 1 presented above, they have interpreted the Relationship of Servant Leadership as Building up others. What does this mean exactly? What kind of relationship is that? Do you have your own understanding or interpretation?
References
Page, D., & Wong, T. P. (2000). A conceptual framework for measuring servant leadership. The human factor in shaping the course of history and development, 69-110.
Spears, L. C. (2010). Character and servant leadership: Ten characteristics of effective, caring leaders. The Journal of Virtues & Leadership, 1(1), 25-30.
https://create.twu.ca/ldrs500/unit-5/unit-5-learning-activity/

