The success of any organization is strongly dependent on the kind of leadership that is on displayed. Hawng, Hee-Jong et al., (2014) the source of differentiation and competitiveness advantage in the service industry lies in the ability of the employees who have contact with customers (p.66). While this is important the need to understand the leader’s background is critical and how he or she will fix the organization. Organizations then use various assessment to identify the appropriate fit (Northouse, p 39). While this is done at the initial stage, every leader needs to have a follow-up assessment to determine their effectiveness.

In my follow-up assessment firstly, through the Birkman review, I have seen some of the very things highlighted through the Leadership trait questionnaire.

I was scored high by those around me on all areas. I was not surprised but felt that there was still a lot more to be done in the perceptive area. The skill inventory scorecard indicates that I am skilled in both Human and technical skills with a moderate view for conceptual skill. None of this is surprising to me, but it is the past response of hiding away from the conceptual.

To put that into perspective, my self-concept is that of being a strong well-rounded leader who can create, read and apply various concepts.

As a leader, I usually lead by relationship due to the context of the church. I have always felt that being task driven was due to the positional power and felt that it wasn’t used properly. So, to make the shift and practice what is going against the grain, will be a challenge. This class is forcing me to think outside of the box and not to run away from the things that are my handicap. But to find ways to strengthen these areas that require growth.

Hwang, H., Kang, M., & Youn, M. (2014). The influence of a leader’s servant leadership on employees’ perception of customers’ satisfaction with the service and employees’ perception of customers’ trust in the service firm: The moderating role of employees’ trust in the leader. Journal of Global Scholars of Marketing Science, (1).

Northouse, P. G. (2019). Leadership: Theory and practice. Los Angeles: SAGE.