Change is something that all leaders will be faced with. It is how a leader responds to change that will determine the success of the organization. Businesses operate in a dynamic, competitive environment. “Today’s knowledge-based organizations, depend for their success on creativity, innovation, discovery and inventiveness. (Perkins, et al., 2017, P 75).
A leader has to establish an organizational climate where change and innovation are valued, where people can express their ideas and feel empowered. Organizations that have transformational leaders tend to brings out the best in their employees. “This sustainable leadership capability connects with followers, earns their trust and their commitment thereby achieving the “social capital needed to pull the best out of people” (Caldwell, et al., 2012, P 176).
A strong leader should be embracing change because the only way to improve and to achieve goals is to work hard and make changes. To be forward thinking. “Transformative leaders seek new solutions that require people to rethink their assumptions, rather than simply returning to old solutions to resolve new problems (Caldwell, et al., 2012, P 176).
People need to feel like their voices are heard and that their leader trusts them to complete work or tasks to the best of their ability. “It is in pursuing excellence, motivating others to become their best, seeking the best interests of both the individual and the organization, and constantly learning that organizations are able to create high trust and the high performance work cultures that produce increased profitability and long-term sustainability. (Caldwell, et al., 2012, P 177).
I believe that leaders need to hear ideas from others as they may be inspired or given new ideas that they may not have yet considered. “It is not surprising to me that the seeds of change were sown by a handful of rogue Canada Post employees working in the basement, but it is inspiring that the CEO of Canada’s second largest Crown corporation believe in the “energy and enthusiasm” of a few passionate creators. He was right to do so. Some of the biggest ideas can come from the most unexpected places when you have the right people in place to cultivate them” (Sandhu, 2016, P 1).
The CEO could have not taken the time to go to the basement and discuss the business idea that had been put in a memo. Instead, after meeting with the employees in the basement, he asked what they needed. All they needed was some iPhones and $30,000. The CEO arranged it all in a day. The result was a huge success. Canadians tracked their purchases over 420 million times with Canada Post and over 70% were tracking on that app. (Chopra, 2016, P 1).
Kevin Sandhu discusses the success of Canada Post. “Organizations generate a spirit of creativity and trust when they facilitate collaboration between departments and external groups.” He discusses the importance of a team that values collaboration and creative problem solving in finding success.
I believe that with every experience, leaders are learning. As new changes are happening, the team is learning, growing and making positive changes to more efficiently and effectively achieve goals. A proactive leader embraces change. They are constantly learning, staying ahead of other organizations and building on their strengths. These are positive consequences.
Walmart is a company that has experienced success. They came into Canada in the 90’s and have been competitive with other companies since they came in. They recently released their next plan for expansion in Canada. They have built up their employees, maintained customer satisfaction and become a dominant store across Canada. They have kept up with changes in technology by updating their websites which includes the convenience of shopping online, they have maintained technology within the store for faster check-outs, inventory tracking, competitive pricing as well as creating an app that can be downloaded for free. I cannot see any negative consequences to what they have done and I believe that I would operate in a similar way. Walmart came into Canada and developed a slow and steady plan for expansion and success. This is different than a company such as Target that came to Canada and immediately opened 124 stores. They “bit off more than they could chew” and did not experience success. (Schafer, 2015).
References
Cam Caldwell, Rolf D. Dixon, Larry A. Floyd, Joe Chaudoin, Jonathan Post and Gaynor Cheokas, (2012), Transformative Leadership: Achieving Unparalleled Excellence,
Journal of Business Ethics, Vol. 109, No. 2 (August 2012), P. 175-187.
Chopra, D (2016). The sticky note that made Canada Post think like a startup, Globe and Mail P 1-4)
Perkins G., Lean J., Newbury R. (2017). The Role of Organizational Vision in Guiding IDea Generation within SME contexts, Volume 26, Number 1, P. 75-90
Sandhu, K. (2016)., How companies can find the success Canada Post has with startup partners, Globe and Mail P 1-4.
Schafer, L. (2015). How Wal-Mart succeeded in Canada where Target failed. Startribune (2015).