This is a response to Kwantlen Branda’s blog https://create.twu.ca/kwantlenbrenda/2018/06/27/unit-9-activity-2/
Question: Am I not the only one that see that self-checkouts have a ways to go before they truly make the shopping experience easier? Or will self-checkouts become redundant in retail as we head toward more online sales?
Basically, the country I am in right now does not provide self-checkouts service in the supermarket or other shopping patterns. I think it is due to the huge population which could lead to crowd disorder during checking out or difficulty in supervision. But I did experience once of self-checkouts service in Ikea last year, not Walmart. To be honest, I like self-checkouts. It is convenient and shows the level of civilization of the country. Everyone was waiting quietly in line, the staff of Ikea walked around to see if there was any help needed rather than expressing the feeling of monitoring. I really enjoy this kind of atmosphere full of peace and trust.
Besides, I do not think self-checkouts become redundant comparing with online sales. China is full of online shopping right now due to the prevailing of Taobao. People are crazy about shopping online and I even buy the roll paper, towels, bowls online. Of course, Jack Ma benefits a lot from it, but this kind of consuming pattern do create potential danger. For example, the commodities showed on the web page are not real ones presenting in front of our eyes. Therefore, it is usual that customers feel being cheated and return the goods back to the sellers. Also, the buyers always suffer the huge pressure of credit card bills as the sense of money transaction has been minimized in online shopping. Sometimes you are not aware of the amount of money you have spent until the bills are delivered to your hand. In my opinion, I like to shop in a real mall or market and feel the quality of the goods. Also, I could find a salesperson to ask the questions regarding the good face to face which makes me feel assuring. We are all social creatures and need to build connections with other people with trust. I would like to vote for the increasing use of self-checkouts rather than shopping online.
This is a response to Kunal Singla’s blog https://create.twu.ca/b4ntu/2018/06/27/activity-2-3/
Question: Have you ever been suffered from wrong product ? The product you have seen online but get a totally different one and how you respond to that situation ?