Organizations that have employee development plans already understand the immeasurable benefits once they “provide an appropriate service climate, culture and freedom to be able to benefit from their energy and creativity” (Kandampully, Bilgihan, & Zhang, 2016, p. 155). Our organization’s OTED (Orientation, Training, Education and Development) program adopts many of the Kandampully et al’s (2016) measures with hospitality and tourism since we approach our employees, both from an “emphasis in human relations” and from aspects of the job “as a means for getting work accomplished” (Northouse, 2016, p. 73). As the outline indicates, the overall strategy to engage and serve our staff includes providing them with the very latest in technology as a means to generate innovations internally via new products, approaches and standards of quality. Externally, we promote collaboration and networking with our clients via social media and webinar style platforms as means to generate new ideas and approaches collectively together.
Matt
Kandampully, J., Bilgihan, A., & Zhang, T. (2016). Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier. Journal of Hospitality and Tourism Management, 29, 154-164.
Northouse, P. G. (2016). Leadership: theory and practice (Seventh ed.). Los Angeles: Sage Publications.