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Indeed technology has made life easier in a lot of ways, for example his experience of not having to carry cash in a foreign country. I think he also meant that there is also less need to interact with people. While this is convenient in some situations, it is also heralding a change in how the newer generations interact with others. The marked reduction in the need for everyday one to one interaction is concerning. The new generations while more adept at getting things done quickly in their digital world, are losing the social skills that in my view are one of the cornerstones of society. I agree with William when he says that monitoring the impact of this change on the ‘millennials’ would be crucial. The supporters of digital interaction on the other hand could argue that people are still communicating, its just that the method has changed from direct face- to-face communication to a more digital platform. Maybe in the long range this would count as one of the turning points in the evolution of human language and communication.
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