Response to Leadership prof. in commenting on Blog Post 1: Leadership Defined by ACHSAHS-SPRINGS
What do you think about the power of the patient? How can someone in a provider role collaborate in leadership with a patient?
Interprofessional collaboration is the key to a partnership between a team of health provider and the patient. In a collaborative and coordinated approach to shared decision-making around patient’s health; role clarification and communication have vital importance. Nurse-patient collaboration is crucial for the treatment, tolerance, and success. Therefore, considering the well-being of the patient and the outcome of this oriented service may have a tremendous impact on patient healing process. Transparency in a patient relationship and listening to their feedback, considered essential for me as a healthcare provider. Hence, determining patients needs and measure their satisfaction, will have a positive impact on healthcare partnership. Healthcare organizations should make it easy for a patient to seek help when they need, obtain service and voice complaints. Speaking on that behalf, determining patient needs will set the goal for good service. I learned from one of the courses which relate to my work area in the laboratory that patients need are:
- Stated needs
- Real needs
- Perceived needs
- Cultural needs
- Unidentified needs
The best way to understand these needs is to ask for patient feedback; then patient satisfaction measurements provide insight in transforming service with evidence, where improvements might be required. The patient’s satisfaction measurements must be tracked as a quality indicator for the provided service. I believe the patient is in a good position to influence the process of improvement.
Wafa,
I appreciate your further thoughts on this topic. As I have navigated the health-care system as both a patient and caregiver, I have found that hospitals who are leading the way in patient-centered care often include a focus on engaging patients and families in health-care decision making, awareness, and shared responsibility for outcomes.
Nemours Children’s hospitals state it like this: “At Nemours, we’re committed to making family-centered care the cornerstone of our health system. What does that mean? Well, it means we acknowledge and address your needs, concerns, beliefs, opinions, and feelings — our patients (your children) and you, the parents, families and guardians. We include you in your child’s care and the decision-making process — and appreciate and respect that no one knows your child better than you do.” (Source: https://www.nemours.org/about/why/family.html).
This approach within healthcare is certainly disruptive, in a way that transitions power from the “doctor as expert” to shared power between healthcare providers and patients.
If this is a topic you are interested in, I encourage you to look through the library for research articles related to the impact of family-centered care.
— Leaership Prof
Hi Dr. Navarro,
Thank you for your support to my thought, it’s genuinely appreciated. Its a learning journey for me definitely I will read the attached article.
Thank you for your time and supporting us in the leadership journey!
Kindly,
Wafaon