Employee Development Plan-Unit 6-LA 3
Working in healthcare sector driven by people and technology. As per Kadampully, Bilgihan and Zhang (2016) “combining…people and technology produce the hybrid organization that benefits from new technology but still provides an appropriate climate and culture to nurture creativity and innovation through people” (p.154). The employee-patient relationship requires the use of technology when delivering care to the patient. Many aspects and applications can be employed to participate in employee development; therefore patient service will have an improvement that can be measured. In such hybrid firm, they recognize the role of technology as enabler without neglecting the importance of emotional engagement with the patient. Interprofessional collaboration is the key to a partnership between a team of healthcare provider and the patient. Therefore, determining the patient needs will set the goal for service and the good use of technology.
Employee development plan adds more values to the purpose when incorporated into employee-patient care relationship. I will list some of the technologies that can be used when initiating employee development plan
Employee integral-online module-Our organization provides employees with integral- online modules that have to be completed annually to keep the employee within the standard. These modules reviewed every year to consider any changes in the practice. In conjunction to these modules, developing “a community of practice framework” as noted by Moule (2006), and mutual engagement in the healthcare system will communicate employee development plan and improvements in their communities [profession] efficiently. Therefore; promoting organizational citizenship behavior will have positive results in a service-oriented culture.
Patients feedback and satisfaction-as I mentioned earlier, have a positive impact on employee development and patient care service. The organization should create a service environment and have patient submitting their feedback and their ideas about the service through feedback email or podcast. I believe, there would be an increasing number of responses. Therefore, firms would facilitate patients empowerment as well as employee development. On the other hand, it is not limited to provide the opportunity for co-creation and innovation; thereby, promoting organizational citizenship behavior in a service-oriented culture. Additional, patient results can be checked on e-health service which enables the physician to have a better understanding and medical decisions that can expedite treatment and shorten the length of stay in the healthcare facility. The implication of the electronic feedback and suggestions from patients are good evidence for the decision makers to consider in any transformational process that leads to improvement. In regard, I do value patient ‘s feedback and the influence of the process on the growth of employee and development in the healthcare sector. Hence, determining patients needs and measure their satisfaction, will have a positive impact on healthcare partnership and would set and sustain goals for excellent service.
Developing virtual classroom for our students and employees as part of the practicum and orientation will facilitate a learning opportunity for a situation that may happen during real time. It will simulate the thinking process and engage the learners with resources in work groups in a safe virtual learning environment that incorporates course materials and other tools that are external to the classroom experience. Therefore, during real time, students and employee have earned some experience through their first practical application to initiate their starting at the workplace in healthcare platform. At the same time, they elicit confidence, learning, and interaction needed in the workplace. Huddle street- A virtual learning environment as noted in the study done by Currell and Taylor (2012), is a 2D virtual street and community providing a hybrid Virtual Learning Environment that combines features and interaction styles, more commonly associated with computer simulations where all professions could converse and learn together. VLE (Currell & Taylor, 2012) supports perceptual inferences that people find easy to understand. The concept as explained by Currell and Taylor (2012), is like google maps that have a better representation of the real world and could enable more scenarios and situations or events. The tutors who set these situations want to facilitate problem-solving by students or to discuss specific topics. The learners will learn to work in a multidisciplinary environment that enable them to provide feedback gained through this experience by seeing the effects of their interventions on the virtual patients (Currell & Taylor, 2012). As far as I know, this approach is coming soon and will be introduced to our students as part of their practicum.
Developing environment that supports organizational citizenship behavior – Northouse (2016) explained the environmental factors as follow:
“The internal environmental influences affecting leadership performance can include factors as technology, facilities, the expertise of subordinates, and communication. External environmental influences, including economic, political, and social issues, as well as natural disasters, can provide a unique challenge to leaders“(p.56).
Developing environment that supports organizational citizenship behavior, can be mediated by Leader-member-exchange (LMX) theory. As noted in Atwater and Carmeli (2009) study, the “perceived high-quality leader-member exchange was positively related to greater involvement in creative work” (as cited in Northouse 2016, p.165). LMX theory “served as a mechanism to nurture peoples’ feelings, which then enhanced their creativity” (Atwater & Carmali (2009); as cited in Northouse, 2016, p.165).
Therefore, supporting this dyadic relationship through integrating system-based leadership can be achieved by submitting surveys that can be done online and provide feedback for both leaders and followers. Likewise, video conferencing and remote training sessions can facilitate learning experience to demonstrate specific tasks or share important content.
The effect of LMX theory “influence the relationship between leaders and followers who intend real changes and outcome that reflect their shared purpose” (Hunt, 2014), and facilitate a safe communication process. In regard, the leaders- followers relationships influences employee development within defined community framework in a service-oriented culture. Providing evidence on how to improve and considering high-quality LMX relationships and applications [Surveys, video conferencing, and remote training], may be regarded as a useful tool to leverage professionals in the workforce, whether leading a team or working with a direct supervisor.
The importance of bridging disciplinary gaps as explained by Wong (n.d), on “how a change in organizational-level attributes and behaviors may influence frontline employee behaviors; and such influence may, in turn, impact customers’ perceived service quality and behavioral outcomes.”(p.16). Hence, including organizations attributes and behaviors and employees with patients in one chain will promote service-oriented culture in healthcare platform.
References:
Currell, K., & Taylor, R. (2012). Huddle Street-A virtual learning environment (VLE) for integrated interprofessional working within a healthcare setting. In: International Technology, Education and Development Conference, Valencia, Spain, 5th-7th March. INTED2012 Proceedings: IATED. Retrieved from: http://eprints.hud.ac.uk/id/eprint/13041/1/Currell_Taylor.pdf
Hunt, T. J. (2014). Leader-Member Exchange Relationships in Health Information Management. Perspectives in Health Information Management, 11(Spring), 1d. Retrieved from: https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3995491/
Kadampully, J., Bilgihan, A., Zhang, T. (2016). Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier. Journal of Hospitality and Tourism Management 29(2016)154-164.
Moule. P. (2006). E‐learning for healthcare students: developing the communities of practice framework, Jan Leading Global Nursing Research, 54(3), 370-380 doi.org/10.1111/j.1365-2648.2006.03813.x Retrieved from https://onlinelibrary.wiley.com/doi/pdf/10.1111/j.1365-2648.2006.03813.x
Northouse, P. G. (2016). Leadership: Theory and practice, Seventh Edition. Thousand Oaks, CA: Sage Publications. ISBN 971452203409.
Wong, I. A. (n.d). Linking Firms, Employees, and Customers: A Multilevel Research Agenda for Hospitality Studies. Cornell Hospitality Quarterly, 57(1), 7-20. Retrieved from http://ezproxy.student.twu.ca:2956/eds/detail/detail?vid=2&sid=45575e0a-8de3-4eae-9a97-f7e5bbaa8b13%40sessionmgr4008&bdata=JnNpdGU9ZWRzLWxpdmU%3d#AN=000370202700002&db=edswss