Learning activity 4.5-Unit4

Learning activity 4.5-Unit4

Unit 4 Learning Activities

As a consumer of research reports, the most important thing(s) for me in the introduction section of a high-quality research report is/are . . .

Based on my research questions, the topic has the relevant answer to my inquiry which I can find in the abstract and the introduction; I need to decide if I want to have explanations or exploration to answer my research questions. What I need to process my research questions. Plano- Clark, and Cresswell(2015) explained the reasons behind reading research to add knowledge, inform your position on policies and help improve the practice to expand upon your inquiry research question. Therefore, Is the issue needs to be studied found?, then justifying the importance of the problem concerning the deficiencies in the knowledge about the problem required (Plano- Clark, and Cresswell, 2015, p.91). Once the researchers specify the purpose of their study, they can conduct their research through a process of research and research design ( Plano- Clark, and Cresswell, 2015, p. 14).

Finding the framework for my research interest, selecting participants and the proper siting to examine the inquiry research questions, then use the appropriate method of analysis to conduct the research based on the previous literature review. The audience that may benefit from research, in my opinion, any practitioners or other individuals would use the missing knowledge if it became known. Plano- Clark, and Cresswell, 2015, p91).

Organizing the literature into themes, literature map will have a better understanding of the framework that designed.

Method of conduct, data analysis, results with rational analysis to the critical results, and practical implications add value to the quality of chosen literature in comparison to what was done related to the topic of interest.

Finally, What more Researchers, practitioners, or audience can contribute?

Reference

Plano-Clark, V., & Creswell, J. (2015). Understanding research: A consumer’s guide (2nd ed.). Boston, MA: Pearson.

Learning activity 4.4-Unit 4

 

Learning activity 4.4-Unit 4

 

Unit 4 Learning Activities

 

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

Is the study’s purpose clearly specified?

The purpose of the study stated in the abstract “Our purpose was to test the relationship between personality servant leadership and critical followers and organizational outcomes”(Hunter et al.2015). However, they refer to it in the introduction section as “a need to better understand better the influence of servant leadership….”. Also, on the other hand, “more advanced research design and comprehensive exploration…..” to explain their intent of this study, framework, and model, participants, and setting.  The signal for the purpose with the intent of the study included.

Rated 3

Is the focus of the study appropriate?

The two major predictor/measured variables identified are leader agreeableness and leader extraversion and also included personality/individual level of SL and store-level SL. They included the dependent variables such as followers perceptions of the SL, followers turnover intentions, disengagement, followers helping/sales behavior, task-focused OCB-I, and store performance. Besides, control variables included service climate as a mediator in all levels of relationship between leadership and followers variables. No confounding variable detected, however; in the limitation, un-controlled recruitment process by managers found which introduces sampling bias.

Rated 3

Is the overall intent of the study appropriate?

The overall intent of the study explained, described, and predicted the major variables.

They also tested the relationship the SL model on multi-level of theory and analysis in respect to followers and service climate. They included ten hypotheses to vision the relationship and its results.

Rated 3

Are the participants and the sites appropriate?

They used multilevel and multi-source model, surveyed 224 stores of a retail organization including 425 followers, 110 store managers, and 40 regional managers. The general people and setting fit the focus and intent.

Rated 3

Is the purpose of the study narrowed through appropriate research questions and/or hypotheses?

They presented ten hypotheses follow from the purpose by examining the specific relationship among variables and making predictions about the relationship as 1)leadership agreeableness is positive to followers perceptions of servant leadership. 2)leader extraversion is negatively related to followers perceptions of servant leadership. 3)Individual-level servant leadership is negatively related to follower turnover intentions. 4)Individual-level servant leadership is negatively related to follower disengagement. 5)store-level servant leadership is positively related to follower helping behavior. 6)Service climate mediates the relationship between store-level servant leadership and followers turnover intentions. 7)service climate mediates the relationship between store-level servant leadership and followers disengagement. 8)Service climate mediates the relationship between store-level servant leadership and follower helping behavior. 9)Service climate mediates the relationship between store-level servant leadership and followers sales behavior. 10)Service climate mediates the relationship between store-level servant leadership and followers sale behavior.

Rate 3

Does the purpose of the study follow logically from the statement of the problem and the literature review?

The reasons for the study’s major variables, intent, theory, participants, and sites well argued. The purpose research questions are formulated from existing knowledge to fill their research inquiry and produce results may have significance for the audience.

Rate 3

Is the purpose consistent with the study’s overall approach?

The purpose an, research questions, and hypotheses are narrow and specific. They based on the literature and applicable theory to fill their research inquiry, they remain fixed during the study. They describe trends in variables, and relationship between the groups. The study fits quantitative research approach.

Rate 3

Quality rating

0=Poor

1= Fair

2= Good

3= Excellent

Overall quality

0-10= Low quality

11-16=Average quality

17-21= High quality

Total score=21

My overall assessment=21

Reference

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

Plano-Clark, V., & Creswell, J. (2015). _Understanding research: A consumer’s guide _(2nd ed.). Boston, MA: Pearson.

 

 

 

Learning activity 4.4-Unit 4

Learning activity 4.4-Unit 4

 

Unit 4 Learning Activities

 

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

Is the study’s purpose clearly specified?

The purpose of the study stated in the abstract “Our purpose was to test the relationship between personality servant leadership and critical followers and organizational outcomes”(Hunter et al.2015). However, they refer to it in the introduction section as “a need to better understand better the influence of servant leadership….”. Also, on the other hand,” more advanced research design and comprehensive exploration…..” to explain their intent of this study, framework, and model, participants, and setting. The signal for the purpose with the intent of the study included (Hunter et al., 2015, p.316).

Rated 3

Is the focus of the study appropriate?

The two major predictor/measured variables identified are leader agreeableness and leader extraversion and also included personality/individual level of SL and store-level SL. They included the dependent variables such as followers perceptions of the SL, followers turnover intentions, disengagement, followers helping/sales behavior, task-focused OCB-I, and store performance. Besides, control variables included service climate as a mediator in all levels of relationship between leadership and followers variables. No confounding variable detected, however; in the limitation, un-controlled recruitment process by managers found which introduces sampling bias (Hunter et al., 2015, p.317).

Rated 3

Is the overall intent of the study appropriate?

The overall intent of the study explained, described, and predicted the major variables.

They also tested the relationship the SL model on multi-level of theory and analysis in respect to followers and service climate. They included ten hypotheses to vision the relationship and its results( Hunter et al., 2015, p.319-321).

Rated 3

Are the participants and the sites appropriate?

They used multilevel and multi-source model, surveyed 224 stores of a retail organization including 425 followers, 110 store managers, and 40 regional managers. The general people and setting fit the focus and intent( Hunter et al., 2015, p.316).

Rated 3

Is the purpose of the study narrowed through appropriate research questions and/or hypotheses?

They presented ten hypotheses follow from the purpose by examining the specific relationship among variables and making predictions about the relationship as 1)leadership agreeableness is positive to followers perceptions of servant leadership. 2)leader extraversion is negatively related to followers perceptions of servant leadership. 3)Individual-level servant leadership is negatively related to follower turnover intentions. 4)Individual-level servant leadership is negatively related to follower disengagement. 5)store-level servant leadership is positively related to follower helping behavior. 6)Service climate mediates the relationship between store-level servant leadership and followers turnover intentions. 7)service climate mediates the relationship between store-level servant leadership and followers disengagement. 8)Service climate mediates the relationship between store-level servant leadership and follower helping behavior. 9)Service climate mediates the relationship between store-level servant leadership and followers sales behavior. 10)Service climate mediates the relationship between store-level servant leadership and followers sale behavior( Hunter et al., 2015, p.319-321).

Rate 3

Does the purpose of the study follow logically from the statement of the problem and the literature review?

The reasons for the study’s major variables, intent, theory, participants, and sites well argued. The purpose research questions are formulated from existing knowledge to fill their research inquiry and produce results may have significance for the audience.

Rate 3

Is the purpose consistent with the study’s overall approach?

The purpose, research questions, and hypotheses are narrow and specific. They based on the literature and applicable theory to fill their research inquiry, they remain fixed during the study. They describe trends in variables, and relationship between the groups. The study fits quantitative research approach( Hunter et al., 2015, p.319-321).

Rate 3

Quality rating

0=Poor

1= Fair

2= Good

3= Excellent

Overall quality

0-10= Low quality

11-16=Average quality

17-21= High quality

Total score=21

My overall assessment=21

Reference

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

Plano-Clark, V., & Creswell, J. (2015). _Understanding research: A consumer’s guide _(2nd ed.). Boston, MA: Pearson.

 

 

 

Learning activity 4.3-Unit 4

 

Learning activity 4.3-Unit 4

 

Unit 4 Learning Activities

 

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

 

Does the review include relevant literature?

The researchers used literature in the introduction section of this review to provide evidence for the research problem to clarify what it was understood and what it needs to understand and expand upon the findings following their literature map.

The central core value of this study focused on servant leadership personality, antecedents servant leadership, individual level. Also,  servant leadership group level, the influence of SL on a range of multilevel outcomes,  the differential influences of SL conceptualized at the individual level, group levels which includes turnover intentions and disengagement examined (Hunter et al., 2015, p.316).

They depicted a model to address the need to integrate multiple levels of theory and analysis. Also, they apply social influence theory to better understand the influence of SL on a range of multi-level outcomes through service climate concept which includes performance, behaviors, task-focused- OCB individual level and group level ( Hunter et al., 2015, p.317).

Rated 3

Does the review examine sources that are recent and of high quality?

Regarding Greenleaf’s (1970) essay,” the servant- leader is a servant first” (Greenleaf, 1991, p.13) on servant leadership movement; there is about eight literature from the last ten years supports the study. Furthermore, they support the study with literature from 1964 to understand service climate and SL influences on multi-level to initiate a cycle service, either directly or indirectly through service climate(Hunter et al., 2015, p.316).

Rate 3

Is the literature review documented properly?

The study document citation,  In-text references and End-of-text references to provide support for all ideas drawn from the literature. They are correct, complete, and in a consistent style.

Rate 3

Is the literature thoughtfully synthesized?

The literature is organized in the sense of theme and subtopics and briefly cite literature to document the chosen theme. The subtopics were included through a level of construct and cycle of service and depicted in a literature map.

Rated 3

Is the literature critically examined?

The literature reviewed the deficiency in the previous literature, and they expand upon to include the multi-level and multi-source data to assess leadership personality and followers outcomes in a cycle of service. It based on perceptions of raters both above and below the leader. They included the none- significant response as a limitation to results considering only store managers without controlling recruitment process ( Hunter et al., 2015, p.328).  However, the practical implication of the study is to adopt SL values in large companies, including manager and programs that transform leaders and managers to servant leadership model Hunter et al., 2015, p.329).   Also, suggested the vital role of personality testing which based on the level of care for others (agreeableness) instead of their outgoing nature (extraversion).

Rated 3

Does the study have a strong foundation in the literature?

The study has a strong foundation, which they included the problem and deficiencies, then the purpose of the study and the approach, methods, and results to explicitly informed literature.

They expanded upon the reviewed literature to support their findings in examining the two traits that associated with cognitive-motivational process relevant to servant leadership. Therefore,  they studied leaders agreeableness and extraversion behavior and the outcomes of these traits on both followers and organizational goal (Hunter et al., 2015, p.317).

Rate 3

Does the literature fit the study’s overall approach?

The study fits in Quantitative approach study, which they identified a conceptual framework that informs their inquiry.

Rated=3

 

Quality rating

0=Poor

1= Fair

2= Good

3= Excellent

Overall quality

0-10= Low quality

11-16=Average quality

17-21= High quality

Total score=21

My overall assessment=21

Reference

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

Plano-Clark, V., & Creswell, J. (2015). _Understanding research: A consumer’s guide _(2nd ed.). Boston, MA: Pearson.

 

 

Learning Activity 4.2-Unit 4

 

Learning activity 4.2

Unit 4 Learning Activities

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

 

Is the topic interesting?
The topic has the attractive part apply when servant leaders inspire servant followers, therefore the positive impact on employees’ outcomes, climate service, and organization. I found it pertinent and engaging in my research interest related to leadership study.

Rated 3

Is there a meaningful problem?
In this study, a need to understand better the influence of servant leadership has on a range of multilevel outcomes, and the differential influences of leadership conceptualized at the individual and group level. On the other hand, more advanced research design and comprehensive exploration that will benefit scholars and managers to understand better how to apply servant leadership best and what benefits can be expected. To a certain extent, the study addresses two problems that need to be solved, and they explicitly stated.

Rated 3

Is the importance of the problem justified?
The study provided the necessity to advance understanding particularly servant leadership and provided clear evidence of the importance of the problem through reviewing literature that supports understanding leadership in general, and particularly servant leadership. They refer to Liden et al. (2008) & Walumbawa et al.(2010a).

Rated 3

Are there deficiencies in the knowledge about the problem?
To a certain extent, as a result, Liden et al. (2008), only one individual-level servant leadership emerged as a significant predictor. More extensive multi-level model of servant leadership found in Wlaumbawa et al. (2010a); however, it wasn’t answering the scholars’ inquiry about social influence framework. So they expand upon their findings. Only one study linked to leader agreeableness to servant leader behaviors and no study has investigated leader extroversion which they are the core value of this study.

Rated 3

Is an audience identified and are there specific examples of how the audience can use the missing knowledge?

It was apparently noted the study would benefit scholar and managers better understand how to apply servant leadership best and what the benefit expected from this emphasis. Its posted in Leadership Quarterly, which I believe will have an interest in all leadership forms.

Rated 2

Does the passage clearly argue that the study is warranted?
The topic, problem, justification, deficiencies, and audiences form logical, coherent, and convincing argument that the study is of interest, significant, and needed. It proposed that “Servant leaders initiate the cycle of service, influencing a range of multi-level outcomes through climate service.”

Rated 3

Is the passage well written?
To a certain extent, the passage was engaging, concise, and easy to follow.

Rated 3

Rating scale for evaluating the statement of the problem in research report

Quality rating

0=Poor

1= Fair

2= Good

3= Excellent

Overall quality

0-10= Low quality

11-16=Average quality

17-21= High quality

Total score=21

My overall assesment=20

Reference

Hunter, E. M., Neubert, M. J., Perry, S. J., Witt, L. A., Penny, L. M., & Weinberger, E. (2013). Servant leaders inspire servant followers: Antecedents and outcomes for employees and the organization. Leadership Quarterly, 24(2), 316-331.

Plano-Clark, V., & Creswell, J. (2015). _Understanding research: A consumer’s guide _(2nd ed.). Boston, MA: Pearson.

 

Learning Activity 3.5-Unit 3

Learning activity 3.5- Unit 3

 

 

Direct quote less than 40 words:

According to Dirk Van Dierendonck (2011), “Being a servant allows a person to lead; being a leader implies a person to serve” (p.1231).

Direct quote more than 40 words:

Initially, following the sententious/holistic approach, each transcript was read as a whole so that core/essential meaning of respondents’ experiences could be captured. In the second step, researchers followed selective/highlighting approach, through which they identified the sub-themes/categories that contributed to the core theme. (Jit et al., 2016, p.599). 

A sentence that refers to an idea (paraphrased):

The study used the method of narrative inquiry to discover the deep values of servant leaders and their perspectives to their subordinates in the context of a conflict situation. (Jit et al., 2016, p.597)

Learning Activity 3.4- Unit 3

Learning activity 3.4

Unit 3 Learning Activities

Sharing is a key approach for leaders who want to lead a change and getting it wrong is the significant opportunity to getting it right and follow.

References

Journal article

Jit, R., Sharma, C. S., & Kawatra, M. ( 2016). Servant Leadership and conflict resolution: a qualitative study. IJCM: International Journal of Conflict Management, 27(4), 591-612. doi:10.1108/IJCMA-12-2015-0086

Book

Northhouse, P. G. (2016).  Leadership: Theory and practice. Los Angelos, CA: Sage. ISBN 978-1-4833-1753-3

Blog post

P. Patrnchak. (2017, October 6). Employee engagement………A tired topic?. [Web log post]. Retrieved from https://www.greenleaf.org/employee-engagement-tired-topic

Government report

CA. Office of the commissioner of official languages. (2011). Archived-Beyond bilingual meetings: Leadership behaviors for managers (SF31-107/2011) and ISBN (978-1-100-53048-2). Retrieved from http://www.officiallanguages.gc.ca/en/publications/studies/index

http://www.officiallanguages.gc.ca/sites/default/files/stu_etu_032011_e.pdf

 

Doctoral dissertation or master’s thesis

Scardino, AJ. (2013). Servant leadership in higher education: The influence of servant-led faculty on student engagement ( Doctoral dissertation, Antioch University). Retrieved from https://aura.antioch.edu/cgi/viewcontent.cgi?article=1025&context=etds

Online newspaper article

Birch, J. (2018, January 3). Leadership advice goes beyond 140 characters. The Globe And Mail. Retrieved from https://www.theglobeandmail.com/report-on-business/careers/leadership-lab/leadership-advice-goes-beyond-140-characters/article37454218/

 

 

 

 

 

Learning Activity 3.2-Unit 3

 Learning Activity 3.2-Unit 3

Wafa Siyam/ Jan 17, 2018/LDRS 591

 

 

                                                                Article title

Servant Leadership and conflict resolution: A qualitative study

                                                                Authors

Ravinder Jit,

(Department of Management, Maharaja Agrasen Institute of Technology,

Delhi,India)

Chandra Shekhar Sharma,

(Department of Commerce, Sri Ram College of Commerce, Delhi, India)

Mona Kawatra,

(Department of Management, Maharaja Agrasen Institute of Management Studies, Delhi, India)

                                                                  Source

International Journal of conflict management, Vol. 27 No. 4, 2016 pp. 591-612 © Emerald Group Publishing Limited 1044-4068 DOI 10.1108/IJCMA-12-2015-0086

                                                               Introduction

Conflict is harmful, and the resolution is positive regarding leadership style or orientation. Servant leaders resolve conflict through adopted peaceful means considering human elements and dignity. The orientation service of Servant leaders motivated by the need to serve pro-followers, and bring success to the organization, the subordinate which reflects on serving the community.        Servant leader uses the power as a tool to serve the others as Dirk Van Dierendonck(2001) (p.595) puts it this way “Being a servant allows a person to lead; being a leader implies a person to serve.”

                                                              Methodology

The study used the method of narrative inquiry to discover the deep values of servant leaders and their perspectives to their subordinates in the context of a conflict situation. The study conducted 15 semi-structured interviews, three of the respondents were from the education sector, four from the corporate sector and the remaining eight were from the public sector. Gender- base selection was; ten male and five female leaders in the age of 45-65 interviewed. Eight-ten subordinates and colleagues of each leader interviewed. The open-ended questions were designed to have an in-depth understanding of leaders ‘personal experiences, and their perspectives regarding situations suggested by scholars with experts in qualitative research methods. (p.597,598)

Data analysis:

The researchers adopted two approaches; sententious approach and selective approach to identifying the theme then evaluations. Each transcript examined the essential meaning of respondents’ experience. The study applied the use of thought and language to depict the better understanding in how the respondent’s experience in resolving situations lived precisely. The qualitative study evaluated comfortability, dependability, credibility, transferability, and the assumptions were examined not to be biased. (p.599,600)

                                                                  Results

The findings outlined two domains of conflict resolutions presented in the servant leaders reactions and perception as well as their approach toward managing these situations. Servant leaders adopted strategies in resolving subordinate-subordinate conflict through thoroughly “diagnosis of the conflict situation” (p.600) which applies active listening, discussion, and understanding, which can bring the collaborative approach to conflict resolution. The servant leaders intervene conflict by capturing the “positive” of each viewpoint to facilitate “an amicable solution” for the situation. (p.602). They empower their employee in a way nobody has a hard feeling about it. In the notion of harmony and cohesion in the organization, servant leaders’ intentions to resolve a conflict by being impartial and objective. (p.603). Eight respondent exhibit more human approach to resolve interpersonal differences between their employee by using term “understanding” as the first step in conflict resolution. (p.604)When the subordinate indulges provocative behavior, servant leaders apply their strategies “Active listening, discussion, understanding” with self-restraint, patience, and composure. Seven out of fifteen respondents reportedly exhibited these characteristics. (p.605).

                                                             Conclusion

The study emphasizes the relationship between leadership characteristics, behavior and value orientations for better understanding the strategies of conflict resolution adopted by servant leaders. The conflict-resolution approach of the respondents manifests a leadership style presented in being supportive, cooperative, benevolent, relational, and persuasive. This leadership orientation has potential to give rise to a culture of civility, collaboration, compassion, and forgiveness. (p.609)

                                                              Personal comment

This study implicit positively close attention to my research question of conflict resolution in the workplace to find out conflict management strategies that affect Trainee (employee) deal with conflict in the workplace. My finding is promoting “Active listening and appreciating interpersonal differences in their perspectives.” will add more values that adhere to the organizational perspectives to cultivate sustainability and productivity.

 

Reference:

Jit, R., Sharma, C. S., & Kawatra, M.( 2016). Servant Leadership and conflict resolution:        a qualitative study. International Journal of Conflict Management, 27(4), 591-612.

https://doi.org/10.1108/IJCMA-12-2015-0086

 

Learning Activity 3.1- Unit 3

Learning Activity 3.1- Unit 3

Wafa Siyam/ Jan 17, 2018/LDRS 591

 

 

                                                                        Article

Servant Leadership and conflict resolution: A qualitative study

                                                                       Authors

                                                              Ravinder Jit,

(Department of Management, Maharaja Agrasen Institute of Technology,

Delhi, India)

Chandra Shekhar Sharma,

(Department of Commerce, Sri Ram College of Commerce, Delhi, India)

Mona Kawatra,

(Department of Management, Maharaja Agrasen Institute of Management Studies, Delhi, India)

                                                                       Source

International Journal of conflict management, Vol. 27 No. 4, 2016 pp. 591-612 © Emerald Group Publishing Limited 1044-4068 DOI 10.1108/IJCMA-12-2015-0086

                                                                  Introduction

Conflict is harmful, and the resolution is positive regarding leadership style or orientation. Servant leaders resolve conflict through adopted peaceful means considering human elements and dignity. The orientation service of Servant leaders motivated by the need to serve pro-followers, and bring success to the organization, the subordinate which reflects on serving the community. Servant leader uses the power as a tool to serve the others as Dirk Van Dierendonck(2001) (p.595) puts it this way “Being a servant allows a person to lead; being a leader implies a person to serve.”

                                                                  Methodology

The study used the method of narrative inquiry to discover the deep values of servant leaders and their perspectives to their subordinates in the context of a conflict situation. The study conducted 15 semi-structured interviews, three of the respondents were from the education sector, four from the corporate sector and the remaining eight were from the public sector. Gender- base selection was; ten male and five female leaders in the age of 45-65 interviewed. Eight-ten subordinates and colleagues of each leader interviewed. The open-ended questions were designed to have an in-depth understanding of leaders ‘personal experiences, and their perspectives regarding situations suggested by scholars with experts in qualitative research methods. (p.597,598)

Data analysis

Researchers have adopted two approaches; sententious approach, and selective approach to identifying the theme then evaluations. Each transcript examined the essential meaning of respondents’ experience. The study applied the use of thought and language to depict the better understanding in how the respondent’s experience in resolving situations lived precisely. The qualitative study evaluated comfortability, dependability, credibility, transferability, and the assumptions were examined not to be biased. (p.599,600)

                                                                     Results

The findings outlined two domains of conflict resolutions presented in the servant leaders reactions and perception as well as their approach toward managing these situations. Servant leaders adopted strategies in resolving subordinate-subordinate conflict through thoroughly “diagnosis of the conflict situation” (p.600) which applies active listening, discussion, and understanding, which can bring the collaborative approach to conflict resolution.

The servant leaders intervene conflict by capturing the “positive” of each viewpoint to facilitate “an amicable solution” for the situation. (p.602). They empower their employee in a way nobody has a hard feeling about it. In the notion of harmony and cohesion in the organization, servant leaders’ intentions to resolve a conflict by being impartial and objective. (p.603).

Eight respondent exhibit more human approach to resolve interpersonal differences between their employee by using term “understanding” as the first step in conflict resolution. (p.604)When the subordinate indulges provocative behavior, servant leaders apply their strategies “Active listening, discussion, understanding” with self-restraint, patience, and composure. Seven out of fifteen respondents reportedly exhibited these characteristics. (p.605).

                                                                   Conclusion

The study emphasizes the relationship between leadership characteristics, behavior and value orientations for better understanding the strategies of conflict resolution adopted by servant leaders. The conflict-resolution approach of the respondents manifests a leadership style presented in being supportive, cooperative, benevolent, relational, and persuasive. This leadership orientation has potential to give rise to a culture of civility, collaboration, compassion, and forgiveness. (p.609)

                                                                 Personal comment

This study implicit positively close attention to my research question of conflict resolution in the workplace to find out conflict management strategies that affect Trainee (employee) deal with conflict in the workplace. My finding is promoting “Active listening and appreciating interpersonal differences in their perspectives.” will add more values that adhere to the organizational perspectives to cultivate sustainability and productivity.

 

Reference:

Jit, R., Sharma, C. S., & Kawatra, M.( 2016). Servant Leadership and conflict resolution: a qualitative study. International Journal of Conflict Management, 27(4), 591-612.

https://doi.org/10.1108/IJCMA-12-2015-0086

 

 

 

Learning Activity 2.5

Learning Activity 2.5/ UNIT 2  

 

Unit 2 Learning Activities

CLEARING THE FOG

There appear to be sufficient reasons out their, I choose peer reviews articles and ebook through TWU accessed database library, and I would like to reveal more in-depth study for the name of the author and organization responsible for the information. I deemed to One way to recognize that Internet URLs are hierarchical and that the slashes in an address (/) define levels of the hierarchy in the search.

Google phrases option that I tried was achieving with AND search. However, I choose TWU search engine “Academic Search Complete” to scholarly (Peer Review) Journals to meet my research interest.

I learned from Dr. William Badke “Clearing the fog” I evaluate the credibility of the source and their credential as I choose in my search scholarly peer review Journals, the citation of the article and publication including the year, related articles.

I did search the author(s) of the chosen site and articles for a vested interest in promoting a viewpoint or sharing information. I chose to collect what may help me clarifying my research interest to the extended notion of what it makes sense for resolution through studied strategies, and functional language and analytical thinking needed for my search and not being biased.  I also checked the google scholar and an online google search engine which brought me to the point that I can use the same method either ways.

Some journals found in my research engine that I have the interest to include, and as the first step in learning and writing literature, I may need articles to find the relation between an organization, servant leadership, and employee.

References:

Badke, W. (2017). Finding your way through the information fog (6th ed.). Bloomington, IN: iUniverse.

Video tutorials found at: http://libguides.twu.ca/library_research/home